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Customer Support / SaaS data product / $50K-$70K + Equity

Full-time
Remote in UK Only
Apply now

Customer Support / SaaS data product / $50K-$70K + Equity

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), GMT (UTC +0), CET (UTC +1)

DESCRIPTION

As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.

  • $50,000 to $70,000 USD
  • 0.05% – 0.1% Equity 
  • Medical, dental, and vision insurance.
  • 401K
  • PTO, sick and unplanned time off, holidays 
  • Full-time employee (not Contractor/Consultant)

COMPANY OVERVIEW

At Insycle, our mission is to make it easy to manage and work with data.

Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/

We’re headquartered in New York City.

REQUIREMENTS

  • 2+ years of experience at a software product company in a similar role.
  • Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
  • Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
  • Ability to learn quickly and become an expert in the product. 
  • Comfortable speaking and presenting using video.

WHAT YOU’LL DO

  • Answer users' questions using chat and email.
  • Train users using Loom video recordings, Zoom video meetings, live webinars.
  • Write help articles and user documentation.
  • Improve onboarding and learning experience.

QUALITIES WE'RE LOOKING FOR

  • Analytical skills, detail-oriented, able to help customers solve problems.
  • Work independently, a fast learner in an unstructured environment.
  • Organized, goal-oriented.
  • Excited to join as an early employee.
  • Helpful, energetic, ambitious, positive.
Apply now